1. About These Terms
These terms cover use of acetrinitas.com, operated by ACETRINITAS LTD, trading as AceTrinitas, company number 12340124.
Registered Office Address: 5th Floor, 167-169 Great Portland Street, Mayfair, London, United Kingdom, W1W 5PF.
Email: info@acetrinitas.com.
Please read these terms before using the website. If you do not agree with them, please do not use it. These terms do not limit rights which cannot lawfully be restricted.
Last updated: September 2026
2. Enquiries & Service Agreements
Submitting a form does not reserve a property, create a tenancy, appoint us as your agent or commit either party to a sale, letting or management agreement. Requests and appointments are subject to confirmation by our team.
If you appoint us, the services, fees and responsibilities will be set out in a separate agreement. These website terms do not replace that agreement.
2. Property Information
We take reasonable care to prepare and update property information. Availability, prices, rent and other details may change. Contact us to confirm current details before making arrangements or decisions.
Measurements, descriptions and floor plans are guides. Photographs show a property at the time they were taken and may include items not included in a sale or letting. Any illustrative or computer-generated listing imagery should be identified as such.
Please tell us about requirements important to your decision so we can help verify them. Legal and technical matters should also be checked through your solicitor, surveyor or other appropriate adviser. This does not remove our responsibility to provide information fairly and accurately or affect your statutory rights.
4. Free Market Appraisals
You can request a free market appraisal through our website. We will contact you to discuss the property and confirm arrangements. Requesting an appraisal does not oblige you to appoint us.
An appraisal is an opinion of potential sale price or rental value based on the information available and market conditions at that time. It is not a guarantee of the price or rent achieved, or the time needed to sell or let.
Unless expressly agreed otherwise, it is not a building survey or a formal valuation for mortgage, tax, probate or court purposes.
5. Information You Provide
Please provide accurate information and contact details. If acting for someone else or enquiring about a property you do not own, make your relationship and authority clear.
Do not submit unlawful, abusive or deliberately misleading content. Do not send identity documents, bank details or sensitive personal information through our general website forms.
6. Acceptable Use & Ownership
You must not introduce malicious software, attempt unauthorised access, disrupt the website or use it unlawfully.
The website content, including branding, photographs and property particulars, belongs to us or the relevant rights holders. You may browse and save reasonable extracts for personal use. Commercial reproduction, republication or redistribution requires permission, except where permitted by law.
7. Availability & External Links
Access may be interrupted for maintenance, updates or circumstances outside our reasonable control. We do not promise uninterrupted or error-free access.
External links are provided for convenience. We do not control third-party websites or their policies. A link is not, by itself, an endorsement. This does not exclude responsibilities we cannot lawfully exclude.
8. Liability & Your Rights
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or restricted. Your statutory rights remain unaffected.
Subject to those protections, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to exercise reasonable care and skill. Loss is foreseeable where it is an obvious consequence or was reasonably contemplated when the relevant obligation arose.
We are not responsible for loss caused solely by your unlawful misuse of the website. General website information is not a substitute for advice specific to your circumstances. This does not excuse misleading information or negligent advice for which we are legally responsible.
9. Privacy & Cookies
Our Privacy Policy explains how we collect, use, store and share personal information, including information submitted through enquiries and appraisal requests. Our cookie information explains the technologies used and your available choices.
Using this website or submitting a form does not, by itself, constitute consent to marketing or optional cookies. Where consent is required, we request it separately.
10. Changes to These Terms
We may update these terms to reflect changes to the website, services or applicable requirements. We will publish the updated version and date here. Changes do not retrospectively alter an existing service agreement or remove accrued rights.
11. Questions & Complaints
For questions or complaints about our website or services, please email info@acetrinitas.com, explaining your concern and providing relevant details. We will review your complaint and respond as soon as reasonably practicable.
12. Applicable Law
These terms are governed by the law of England and Wales. If you are a consumer, mandatory protections under the law of your country of residence remain unaffected.
The courts of England and Wales may hear disputes. This does not restrict any right a consumer has under applicable law to bring proceedings in another competent court.