1. Who We Are

ACETRINITAS LTD, trading as AceTrinitas, is responsible for personal information collected through acetrinitas.com and related enquiries.

Company Number: 12340124

Office Address: 5th Floor, 167–169 Great Portland Street, Mayfair, London, W1W 5PF

This policy covers website visitors, general enquiries and market appraisal requests. Additional privacy information will be provided where necessary if you use our property services.

Last updated: September 2026

2. Information You Provide

We collect information you provide through our forms and correspondence, including:

• Your name, email address, telephone number and message.
• For appraisal requests, your property address, postcode, property type, number of bedrooms, selling or letting intentions, preferred timescale and additional details.

Required fields are identified on our forms. Without essential information, we may be unable to respond or arrange an appraisal. Please avoid submitting sensitive personal information or identity and financial documents through these forms.

3. Information Collected Automatically

When you visit our website, we may collect technical information such as your IP address, browser and device details, pages visited and website usage data through the technologies in use.

We use this information to operate and protect the website, resolve technical issues and, where applicable, understand website usage. Where consent is required, we obtain it before using the relevant technology.

4. How We Use Your Information 

We use personal information to:

• Respond to enquiries and arrange appraisals, relying on our legitimate interest in assisting people who contact us.
• Take steps towards a service agreement at your request, where necessary before entering into a contract.
• Operate and protect the website, relying on our legitimate interest in maintaining a secure and reliable service.
• Send marketing communications as explained below.
• Handle complaints and protect legal rights, relying on our legitimate interests.
• Meet applicable legal obligations.

Where we rely on legitimate interests, we balance those interests against your rights and reasonable expectations.

5. Marketing

We may send information about our properties and services by email or text where you have consented or where applicable law permits.

Where we rely on the permitted exception for our own similar services following a sale or negotiations for a sale, we provide an opportunity to opt out when collecting your details and in each marketing message. We rely on consent or, where this exception applies, legitimate interests.

Submitting an enquiry or requesting an appraisal does not automatically mean you consent to marketing. You can unsubscribe at any time using the option provided or by emailing info@acetrinitas.com.

6. Who Receives Your Information

We may share relevant information with authorised personnel and service providers supporting our hosting, email, website maintenance, enquiry handling and marketing.

We may also share information with professional advisers or authorities where necessary for advice, legal obligations or the protection of legal rights.

Sharing is limited to the relevant purpose. Providers processing information on our behalf are required to follow appropriate confidentiality, security and contractual requirements.

7. Where Your Information is Processed

Your personal information may be stored or accessed in the UK and overseas by authorised service providers supporting our website and services.

Where required, we use legally recognised safeguards for international transfers. Contact info@acetrinitas.com for details or a copy of the applicable safeguards.

8. How Long Information is Kept

We keep personal information only for as long as necessary for its purpose.

For enquiries and appraisals, we consider whether your request has been resolved, discussions remain active or a service relationship has begun. Relevant records may be retained where necessary for legal obligations, complaints or claims.

Marketing information is retained while we have a valid basis to use it. We may keep a limited record of an opt-out to respect your preferences. Technical records are retained according to operational and security needs.

We review information periodically and delete or anonymise it when it is no longer needed.

9. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure. Access is limited to those who need it for their work.

No online system is completely secure. This does not affect our responsibility to protect your information and respond to data breaches as required by law.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support its operation and, where applicable, preferences, usage measurement and marketing.

Where consent is required, we obtain it before using the relevant technology. You can accept, reject or change optional cookie choices through our cookie controls. Continuing to browse does not constitute consent.

Our cookie information and controls explain the technologies used, their providers, purposes and duration. Where an exception to consent applies, we meet its conditions, including any required opt-out.

You can also manage cookies through your browser, although blocking some cookies may affect website functionality.

11. Your Rights

Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your personal information. You may also object to processing based on legitimate interests.

You can object to direct marketing at any time. Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing.

To exercise your rights, email info@acetrinitas.com. We may need to verify your identity. Requests are normally free and answered within one month, subject to applicable legal conditions and extensions.

12. Questions & Complaints 

For privacy questions or complaints, contact info@acetrinitas.com or write to our office address above.

You also have the right to complain to the Information Commissioner’s Office. You do not need to contact us first.

13. Changes to this Policy  

We may update this policy to reflect changes to our practices or legal requirements. The current version will appear on this page, and we will provide additional notice of significant changes where required.